• Why aren't my download links in my account on the website?
Since we changed our website provider, the download delivery system has changed. You will receive your download links via email. Please archive these if you
need to re-download the title for any reason in the future. If you misplace the download link or do not receive it via e-mail, get in touch with us, and we will generate new links for you.
We highly recommend backing up all your downloaded files on a regular basis.
• I can't unzip the archive to get the files?
Make sure you have the .zip utility to decompress the archive. This is a well-known utility for all computer platforms and can be found free to download on the web.
Also, check that you have the .zip prefix at the end of the file. On rare occasions, we have seen that after it is downloaded, it will be erased.
• Why can't I get back into my account, or have I lost my password?
Use our Lost Password page to have your password emailed to you, which you registered with. Your email address is the login.
• I ordered the wrong file format. How do I change or cancel my order?
Contact us through the "Contact Us" tab at the bottom right of the site, and we'll respond within 24 hours to help resolve your issue.
• How do I subscribe/unsubscribe to the email newsletter list?
We use Constant Contact. When you receive the newsletter, there is a subscribe/unsubscribe button at the bottom of the newsletter.
• Payment Methods Accepted
We accept MasterCard, Visa, American Express, and Discover credit cards
Apple Pay & Google Pay
• Physical Disc Shipping
We ship worldwide via USPS Inside the continental United States, we offer USPS and UPS. You will see the different options, services, and prices at checkout. Please note that physical discs can take up to 7 days to deliver.
• Please note: Pricing and sales discount terms are subject to change without prior notice.
Some titles discontinued within the last three years do not qualify for a Redux reissue. This also includes titles where the content has been changed from the original release.